Travelog Helpdesk


These are links to helpful tools on various other websites.

A brief description of its use with a link(the image) below.
All software is either shareware, freeware or trialware - you may wish to acquire licenses (may cost) from their home pages.

Winzip is a very handy piece of trialware (free but with pesky licence prompts).

This is a great little tool that allows clients to compress their database approximately 3 fold. However this may still not be small enough for most ISP's (Internet Service Providers). So Winzip 9.0 also has a function that will allow this "ZIPPED" file to be split into many smaller archives.

RealVNC - Excellent free software for allowing remote access.

IMPORTANT: The VNC Server needs to be configured by a computer technician. The Viewer can be configured by someone confident with computers. RealVNC will permit the helpdesk to dial in and actually observe what is happening on the workstation. It will allow quicker diagnosis and we can infact take control. An excellent remote teletraining tool. Quite a few offices have staff working from home and dialing in to carry out tasks.
NOTE:For best performance we advise a high bandwidth internet connection, i.e. ADSL or cable connection.

WinRAR The best compression software currently available (shareware).

A little more complicated to use than winzip but it does give better compression ratio's of 4 to 6 times. If you have a monthly bandwidth limit on your internet account this will have the least impact.

Acrobat Reader - Document viewer (freeware).

PDF - Portable Document Format - is a very common format for sending documentation accross the internet. The major advantage is that the end user is normally unable to modify these documents. Be sure to untick the 'Optional Offers' before you download.

Internet protection

These following applications should help in limiting your exposure to malicious attack.

Trend Micro Housecall - A FREE online virus scanner.

This is not software that needs to be downloaded. Instead it scans your workstation remotely for viruses and Trojans. Some computers may need to download certain components. McCafee and Norton also have similar services for free

Spybot - Search & destroy - A FREE spyware remover.

A good tool for removing pesky software which has been put on your machine without your knowledge.

Ad-aware - Another FREE adware/spyware remover.

provides advanced protection from known Data-mining, aggressive advertising, Parasites, Scumware, selected traditional Trojans, Dialers, Malware, Browser hijackers, and tracking components.

Firefox - free, open source web browser.

Faster than Internet Explorer. Can automatically block those pesky pop ups.

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